@inproceedings{Zhou-ICDCS04,
    author  = "Zhou, X. and Wei, J. and Xu, C.-Z.",
    title   = "Modeling and Analysis of {2D} Service Differentiation on {e-Commerce} Servers",
    booktitle   = "Proc. of the 24th IEEE Int'l Conf. on Distributed Computing Systems (ICDCS)",
    year    = 2004,
    month   = "March",
    pages   = "740--747"
    }